Pursuing the Well-Being of Patients and Healthcare Workers
Pursuing the Well-Being of Patients and Healthcare Workers
We will pursue an ideal future in which everyone involved in healthcare, including ourselves, can fulfill their individual wishes and live happily. We will provide optimal healthcare so that patients can live their lives as they wish, and healthcare workers can take pride in their work and feel fulfilled in their jobs.
Data
◾️Pursuing Patient Satisfaction (CS)
At CUC Group, we are committed to promoting patient-centered healthcare. We believe that regularly reviewing and improving our medical services is essential to building patient trust. Based on this principle, we actively conduct Customer Satisfaction (CS) surveys across both our own healthcare businesses and support services to continuously enhance the quality of care we provide.
◾NPS® from Resident CS Survey(CUC HOSPICE)
◾NPS® from User CS Survey(Sophiamedi)
■ Pursuing Healthcare Professionals’ Well-being
The CUC Group actively invests in initiatives that support employees’ well-being, including creating a safe and comfortable workplace, promoting flexible work styles, providing career development opportunities, and offering mental health care. As a result of these efforts, the Group received the Grand Prix in the Organization/Team category at the WELLBEING AWARDS 2025 in spring 2025.
Employee Satisfaction (5-Point Scale)
*Applicable to: Results from the 2024 employee survey
■ Comprehensive Training Programs
The CUC Group offers a variety of training programs to ensure staff can learn and grow with confidence. These programs enhance practical skills and professional expertise, supporting long-term career development.
Applicable to: Total participants × hours per session
*FY2024 cumulative
＜Total Training Hours＞
＜Orientation Training Hours＞
＜Management Training Hours＞
◾Examples of Work Support Systems
*System details are set individually by each CUC Group company.
Related Policy
Our Approach to Materiality（Redirects to an External Site）
The Relationship Between Materiality and the SDGs
Creating a society where everyone has equitable access to essential healthcare services directly aligns with the targets of Goal 3, Good Health and Well-being. Additionally, fostering the well-being of individual healthcare workers contributes to Goal 8, Decent Work and Economic Growth. Achieving these goals requires concerted efforts to realize Goal 5, Gender Equality, and Goal 10, Reduced Inequalities.
